Everything you need to know before booking your Sri Lanka adventure.
Common questions about reserving your transfer or tour.
You can book directly on our website using the search widget on the homepage. Select your service type (Transfer or Tour), choose your pickup location, destination, date, and number of passengers. You'll receive an instant confirmation email once payment is completed.
We recommend booking at least 48 hours in advance to guarantee availability, especially during peak travel season (December–March). Last-minute bookings may be possible — contact us directly and we'll do our best to accommodate you.
Yes. Immediately after booking you'll receive a confirmation email with your booking reference, driver details, vehicle type, and pickup instructions. If you don't see it in your inbox, please check your spam/junk folder or contact us.
Absolutely. We offer vehicles ranging from standard sedans to spacious minivans and minibuses. During checkout, select the number of passengers and we'll match you with the right vehicle. For groups of 10+, please contact us for a custom quote.
Details about our point-to-point transfer service.
Yes. We provide airport transfers to and from Bandaranaike International Airport (Colombo) and Mattala Rajapaksa International Airport. Your driver will meet you in the arrivals hall with a name board, and we monitor your flight in real time so delays are never a problem.
We track all incoming flights automatically. Your driver will adjust the pickup time accordingly at no extra charge. You only need to contact us if your flight is cancelled entirely so we can reschedule.
All vehicles are air-conditioned and regularly maintained.
Yes. Your driver will pick you up directly from your hotel, villa, or any address and drop you at your exact destination. There are no shared shuttles or intermediate stops unless you request them.
Questions about our curated day trip experiences.
Each day tour includes a private vehicle with a knowledgeable local driver-guide, hotel pickup and drop-off, and all tolls and fuel. Entrance fees, meals, and personal expenses are generally not included unless stated in the tour description.
Absolutely. Our tours are fully flexible. You can add stops, skip sites you've already visited, or adjust timings to suit your pace. Just let us know your preferences when booking and your driver will plan accordingly.
Yes. All our driver-guides are fluent in English. Many also speak French, German, or Mandarin — please mention your language preference at the time of booking and we'll do our best to match you.
Pricing transparency and accepted payment methods.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. You can also pay in cash (USD, EUR, or LKR) directly to your driver on the day of service for select bookings.
No. The price you see at checkout is the price you pay. It includes the vehicle, driver, fuel, and tolls. Entrance fees, tips, and meals are not included and are at your discretion.
For most bookings a small deposit (20–30%) is required to confirm your reservation. The remaining balance can be paid on arrival or online before your trip. Full payment is required for bookings made within 48 hours of travel.
Who will be accompanying you on your journey.
All drivers undergo thorough background checks, have a valid Sri Lanka tourist transport license, and complete our own safety and hospitality training programme. We regularly review their performance based on customer feedback.
Yes. 24 hours before your pickup you'll receive an SMS and email with your driver's name, photo, vehicle registration, and contact number so you can stay in touch directly.
Our flexible cancellation and modification policy.
All cancellations must be submitted in writing via email or through your booking dashboard.
Yes, free of charge if you request a change at least 48 hours before your scheduled service. Changes within 48 hours are subject to availability and may incur a small administration fee.
In the very rare event that we need to cancel (e.g., due to extreme weather or vehicle breakdown), you will receive a 100% refund or, if preferred, a complimentary rescheduling to your next available date.
Our team is happy to help. Reach out and we'll get back to you within a few hours.
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